Why Lufthansa is rethinking New Work.

Meet Lufthansa

Lufthansa is one of the world's largest airlines and is established within the Lufthansa Group as its premium airline. Based at Frankfurt a.M. Airport, its headquarters are spread across various properties.

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‍Challenge

The Lufthansa Aviation Center (LAC) at Frankfurt Airport has reached its spatial limits due to the airline's increasing economic strength and the resulting strong growth in the number of employees. New requirements for modern working methods and environments have made additional need for action visible. The goal was to renovate the building in a forward-looking way and to find answers to the challenges of a greatly changed working environment. The topic of New Work was initiated by the Executive Board and was to become a new standard for all employees in the building. In addition, a planned LAC Campus combines new and current business areas in order to be able to react to the demands of a contemporary working environment in the long term. The challenge was to create additional work opportunities in the building and to spatially structure New Work so that employees are encouraged in their dynamic movement.

Process

The first priority was a comprehensive inventory of the building and its users. Here, the future spatial needs and potentials of the LAC were determined. Interviews and surveys gave us a detailed picture of the staff and the brand. The result were representative profiles of future users and a clear vision of the brand within the LAC campus. Through workshops with corresponding user groups, our concept could now be put through its paces to achieve the activation of collaborative workspaces on all levels of the building.‍‍

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‍Impact‍

In order to maximise the effectiveness of the building's use, we developed a nomenclature of workspace architecture that responded to the demands of agile work processes and were distributed as nodes throughout the building. The result was a diverse office landscape with a campus structure. Employees now have the possibility to work in a multi-space environment that adapts to their needs and the requirements of their project work. Special attention was given on involving the staff and their interests as much as possible in the design process. This enabled us to implement a sustainable investment strategy that is socially acceptable and balances the requirements of space, people and digital infrastructure on an optimal level.